
Orders and Payments
All orders must be placed via our website. Once payment is completed, a confirmation email will be sent to you. Kindly check your spam/junk folder if it doesn’t appear in your inbox.
In the event that you do not receive a confirmation email, please WhatsApp or email us so that we can assist.
If you wish to make changes to your order, kindly contact us at our WhatsApp +6016-970 1890 or drop us an email hello@tinyafters.com at least 48 hours prior to your requested delivery time. Such acceptance of changes will only be confirmed, subject to the management’s discretion.
No, all orders are kept confidential and details will not be shared with the recipient. Please remember to include a message if you’d like them to know who the gift is from. The order price will not be disclosed on the product but will be shown in your confirmation email.
We accept online payments via our store using credit/debit card, local online bank transfer, Touch ’n Go, and GrabPay e-wallet.
If you need to cancel your order please contact us at our WhatsApp +6016-970 1890. Please keep in mind that we strive to process and ship orders the same day, and once the order has shipped, you will be subjected to our return policy.
You can contact our customer service team via:
Email: hello@tinyafters.com
Phone: +6016-9701890
Deliveries and Pickups
We deliver our products to Klang Valley and selected areas in Selangor.
Our pick-up point is at 102A-2A, Block G, Jalan PJU 1/3B, SunwayMas Commercial Centre, 47301, Petaling Jaya, Selangor. You can locate us via Waze/ Google Maps.
Whilst every effort will be made to deliver goods promptly and according to agreed delivery time slot, we cannot promise the exact time of arrival for deliveries. Should you require your orders to be delivered at a specific time, we recommend to self-arrange a third party delivery service or self-collect at our pick-up point. Please visit our delivery policy for further details.
Buyers need to ensure that the recipient will be at the designated delivery address before selecting the date and time when placing the order. Should the recipient be unreachable during the allocated time, the delivery charges will be forfeited and no refund will be provided. The driver will only leave the items on the delivery drop-off table, guardhouse or at the receptionist with the consent of the buyer.
A second attempt for delivery will be made only upon request, and additional delivery fees will be charged separately. The fee will be based on the return trip from our location to the recipient’s address.
Please contact us via WhatsApp at least 48 hours before your scheduled delivery date, and we’ll assist you with the changes.
In the event that the product delivered to you was damaged upon delivery, please contact us immediately within 2 hours of receipt via WhatsApp or email, with your order number and images/ video of the damaged item. All defective/ damaged items need to be unconsumed, or in the state that such condition was found.
We will look into the matter accordingly by considering all relevant expertise and evidence leading up to the delivery/ collection. Where we find that the defect, damage, deformity, negligence, or mistake arose through the fault of Tiny Afters, a full or partial refund either by cash, or a replacement item will be given, whichever, we, in our sole discretion see fit.
In the event we find that the damage arose was not through the fault of Tiny Afters, no refunds or replacement Items will be given.
Whilst we advise pre-ordering via our website ahead of time. Should you under any circumstance, require some tarts for immediate delivery/pick-up, please contact us via Whatsapp to check our availability for the day.
For this, do allow us some time to prepare upon your order request (it could take from 20 minutes up to an hour).
For pick-up, we would require your name and your order ID. If you have instructed for another recipient to pick-up, please ensure the recipient is able to provide your name & order ID.
Pick-ups are available from
- Tuesday to Friday (10am to 4.30pm)
- Saturday and Sunday (10am to 3.30pm)
If you’re unable to pick up your order on the same day, you may arrange for a delivery at your own convenience. Alternatively (though not recommended), your order can be kept until the following day.
Products
Do fill in the “message” section upon checkout. All messages will be prepared on a message card, it will not be written on the tart.
A knife and a candle will be provided only in 7" and 9" tart orders.
All products must be kept refrigerated upon receiving. Do not freeze. Please refer to our serving and storage information under each product section.
Whilst we aim to maintain the highest accuracy and consistency in the production of our tarts, please note that all products are handmade, thus, kindlly allow for a slight variation in design, colour, size and weight.
If you have received a completely different product, please reach out to us via email/ Whatsapp immediately upon receipt.
All products are made with Halal ingredients. We do not use alcohol in our desserts.